Royal Neighbors of America (“Royal Neighbors,” “we,” “us,” or “our”) uses cookies and similar technologies on our websites and online services (collectively, the “Sites”) to provide and improve our Sites, understand how visitors use them, and support certain functions such as login and user preferences.
This Cookie Policy explains what cookies are, how we use them, and the choices you have.
Scope
This Cookie Policy applies to all Royal Neighbors Sites, including:
- royalneighbors.org
- agent.royalneighbors.org
- members.royalneighbors.org
Certain Royal Neighbors online services may be accessible only via unique links or special access. This Cookie Policy still applies to those Sites unless a different cookie notice is presented.
What Are Cookies
Cookies are small text files placed on your computer or device when you visit a website. Cookies help websites recognize your device, store preferences, enable certain functionality, and collect information about how visitors use the website.
We may also use similar technologies such as pixels, web beacons, scripts, or tags (collectively referred to as “cookies” in this Cookie Policy).
Types of Cookies We Use
Royal Neighbors uses the following categories of cookies.
Strictly Necessary Cookies (Essential)
These cookies are required for the Sites to function properly and securely. They support features such as:
- user authentication
- session management
- navigation and access to secure areas
- security and fraud prevention
Member and Agent Logins
When you log in to our member and agent portals, cookies are used to support authentication and session management. Our portals use Microsoft Azure Active Directory B2C (Azure AD B2C) for login and registration. As part of this process, your browser may be redirected to Microsoft-hosted pages such as b2clogin.com, which may set cookies required for authentication and security.
If you disable cookies in your browser, parts of our Sites (especially login-related features) may not work properly.
Functional Cookies (Preferences)
These cookies help our Sites remember choices you make to provide enhanced functionality and personalization, such as:
- saving certain user preferences
- improving user experience on portals and account-related pages
Analytics Cookies
These cookies help us understand how visitors interact with our Sites so we can improve performance and usability.
We use Google Analytics 4 (GA4) to collect information such as:
- pages visited and time spent on pages
- navigation paths through the Sites
- device and browser information
- approximate location (derived from IP address)
- general usage statistics
We use analytics information in an aggregated manner to understand and improve the overall experience on our Sites.
Third-Party Technologies
Some cookies and similar technologies may be provided by third parties to support functionality, analytics, or embedded content.
Examples include:
- Google Analytics (Google LLC) — used for analytics and site performance measurement
- Microsoft (Azure AD B2C) — used for authentication and session management for portals
- Vimeo (Vimeo.com, Inc.) — videos embedded on our Sites may use Vimeo technologies that could collect certain usage information
Advertising and Targeting
At this time, Royal Neighbors does not use cookies for:
- interest-based advertising (behavioral targeting)
- remarketing or ad retargeting
- Google Signals or advertising personalization features
If this changes, we will update this Cookie Policy.
Your Choices Regarding Cookies
Royal Neighbors does not currently provide a separate cookie preference center or cookie-category selection tool on our Sites.
You can still control cookies in the following ways.
Browser Controls
Most web browsers allow you to control cookies through settings, including:
- deleting cookies
- blocking cookies
- receiving alerts before cookies are set
If you block or disable cookies, some parts of our Sites may not function properly (including login and session features), and certain preferences may not be saved.
Google Analytics Controls
You may be able to prevent Google Analytics from collecting data about your visits by using the Google Analytics Opt-out Browser Add-on or adjusting your browser settings to block analytics cookies. Google provides additional information about these options.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time. When we do, we will revise the “Last Updated” date at the bottom of this page. Changes are effective when posted unless otherwise stated.
Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us:
Royal Neighbors of America
Phone (toll-free): (800) 627-4762
Monday – Friday: 8 a.m. – 5 p.m. (Central Time)